Returns
- If you wish to return your item, please use our Returns portal.
- As a customer, you have 14 days to return your purchase from the day you receive the item.
- Please note that additional duties, taxes or any additional charge you may have will not be refunded by Nufferton.
- If you choose to return part or all of your order, a handling fee of 50 SEK/50 NOK/5 EUR/$5 USD/£5 GBP/C$5 CAD will be deducted from the total refund amount.
- It is also the customer's responsibility to cover the cost of return shipping and to package the product securely to withstand the return transport.
Duvets & Head pillows (Happy Fluffy Cloud)
- You are entitled to open the packaging to ensure that you received the correct item; however, please handle it carefully so you can reseal the original packaging (does not apply if the seal is broken).
- *Since duvets/head pillows are hygiene products, you cannot return a duvet/head pillow if the seal has been broken. Only unused duvets/head pillows in their original packaging (bag with intact seal) are accepted as returns.
- Original packaging, returned within 14 days. Item with intact seal/not removed from bag/not used – 100% refund.
Pyjamas & Loungewear (Nufferton)
- You are entitled to open the packaging to ensure that you received the correct item; however, please handle it carefully so you can reseal the original packaging.
- The goods must be unworn, unwashed, undamaged and complete with all original tags and in original and resalable condition.
- Original packaging (if the product requires it), returned within 14 days. Item not unpacked - 100% refund.
Interior & Bedding
- You are entitled to open the packaging to ensure that you received the correct item; however, please handle it carefully so you can reseal the original packaging.
- Original packaging (if the product requires it), returned within 14 days. Item not unpacked - 100% refund.